TERMS AND CONDITIONS

By using efxproductions.com, you agree to abide by their terms and conditions, which govern your access, use, and purchases on the site, and acknowledge that these terms may be amended at any time at their discretion, with continued use implying your acceptance of any updates; if you disagree with these terms, you should refrain from using the website.

By using efxproductions.com, you agree to regularly review the terms and conditions, as they may be updated at the company's discretion, with any changes automatically taking effect upon posting; continued use of the website and catalog signifies your acceptance of these amendments.

Orders and Purchases

Orders received after 12:00PM PST are processed the next business day, with in-stock merchandise typically shipping within 48 hours. Sales tax is only applied to Arizona residents at a rate of 9.1%, and international orders or payments made with international credit cards are not accepted.

Payment Method

This store accepts Visa, MasterCard, American Express, and Discover, with orders shipped only to the billing address unless special arrangements are made. Payments via checks, cashier’s checks, and money orders are processed differently: verified cashier’s checks and USPS money orders ship immediately, while others are held until they clear. All details may be verified to prevent fraud, and suspected fraud may lead to prosecution. Layaways are available only for walk-in customers, and CODs are not accepted.

Address Verification

Address verification is a security step that ensures the safety of your transaction by confirming your identity through your credit/debit card issuer, especially when shipping to an address different from your billing address. To facilitate this, you can have your alternate shipping address authorized by your bank beforehand; after placing your order, we will verify this information with your bank, which may add an extra day to the process. Orders with matching billing and shipping addresses generally experience faster processing, but if you encounter issues with adding an alternate address, contacting your bank and informing them of your online purchase can expedite verification.

Price and Product Availability

The provided policy states that product prices and availability are subject to change without notice, and any errors will be corrected accordingly, with the right to cancel or amend orders. Merchandise may ship directly from manufacturers or warehouses, requiring an additional 48 hours for processing and shipping. Customers will be notified promptly if items are backordered or unavailable, and estimated delivery dates for special or custom orders depend on external suppliers and are not guaranteed, with the company disclaiming liability for delays.

Freight and Shipping

Our shipping policy states packages are delivered only to verified addresses matching your card records, with responsibility for lost or damaged items limited to claims filed within 48 hours via UPS, which does not deliver to PO Boxes—hence, a physical address is required. Shipping times vary from 2 to 10 business days for UPS Ground, excluding weekends and holidays, and large or heavy items may be shipped via freight, incurring additional charges. Tracking numbers are emailed automatically, but if merchandise ships directly from manufacturers or warehouses, tracking info may need to be requested separately, and extra delivery fees such as forklift or customs charges may apply.

Returns, Refunds and Exchange

· All sales are final, make sure you buy the right item the first time.

· Absolutely no returns for cash or credit card refunds, even if the purchase was made the same day.

· Returned merchandise is for exchange (within 7 days only) or for store credit (good for 30 days) and must be accompanied with the original sales receipt. (20% restocking fee will apply for exchanges and store credit) Any returns for exchange after 7 days will not be eligible for 20% restocking fee.  A proper decision will be made at the time of return.

· Any merchandise sold as-is, special order or layaway cannot be returned for any reason.

· All return items must be in original conditions including all boxes, packaging, instructions and warranty cards.

· Customer must cover shipping cost for all packages going back to us.

· There are NO REFUNDS or CREDIT on any shipping charges.

· Shipping cost that we pay to ship items to you is not refundable or exchangeable. For example, if you order a mixer for $200 and it cost us $30 to ship it to you, and you decide to return it for exchange for any reason, you would only receive $170 of it in store credit plus the 20% re stocking fee which ends up to be $136 which you could apply towards your next purchase.

· efxproductions does not offer price protection or price guarantee of any kind nor do we participate in any 30 day return or refund policy.

· No returns or exchange on opened products, used and refurbished merchandise, Light bulbs, all fluids (fog fluid, bubble fluid, etc.) stylus and cartridges, cables, headphones and earphones (due to health and sanitary regulations), wireless and wired microphones (due to health and sanitary regulations), raw speakers, tweeters, cases, racks, light stands, trussing, speaker stands, bulk products, computer software, computer related products, novelties and accessories.

Special Order and Layaways

Special order and layaways are considered sold merchandise. All layaways and special orders must be picked up within 60 days. No refunds or exchanges on special orders and layaways.We reserve the right to cancel or delay any order without notice at our own discretion for any reason including unverified or erroneous billing, 3rd party shipment not affiliated with the cardholder’s details, offensive or unprofessional response from any of our clientele, or the merchandise ordered was discontinued. Any order not able to verify, process, item not available or discontinued within 3 days automatically without notice. EFX Productions reserves the right to refuse service to anyone.

Warranty and Repair

This policy outlines that all products are covered solely by the manufacturer or factory warranty, with no store warranty or price guarantees offered; user errors void warranties and are not the company's responsibility. Repairs, whether warranty or non-warranty, are handled by shipping the item to the manufacturer, with a typical turnaround of 4-7weeks, and the customer bears all shipping costs. Non-warranty repairs incur a $55 service fee plus repair charges, and items must be picked up within 30 days post-repair, or they become property of the company. Certain items such as Light bulbs, all fluids (fog fluid, bubble fluid, etc.) cartridges, cables, headphones and earphones (due to health reasons), wireless and wired microphones (due to health reasons), raw speakers, tweeters, cases, racks, light stands, trussing, speaker stands, bulk products, computer software, computer related products, novelties and accessories. For computer related issues please contact the manufacturer for technical support.

Additional Information

All products advertised on the website, catalog and store are brand new factory sealed models, unless otherwise specified on our products page. EFX PRODUCTIONS does not offer any store or extended warranty of any kind. We will gladly ship your defective items that are under warranty to the manufacturer for you. There will be related shipping charges which are not covered under warranty. Customer is responsible for all related shipping charges. For any non-warranty repairs there will be a charge for parts, labor, any other charges applicable plus all shipping charges.

All brand names shown are all trademarks of their respective companies. No relationship to EFX PRODUCTIONS is implied. EFX PRODUCTIONS cannot be held responsible for any typographical errors in specifications, pricing or price changes. Weight, and prices of the products shown may and are subject to change without notice. While we do our best to check for errors, mistakes may occur. Terms, conditions and Prices are good until superseded by subsequent publications. Any purchase from EFX PRODUCTIONS constitutes that you the customer understands our policy and agree to them.

Website pricing, Shipping Rates, Items specs Terms and Conditions are updated and changed on daily basis without notice.

These terms are NOT negotiable and if you place an order by phone or web you are bound by them whether you "saw them" or not. These terms are subject to review and can be revised at any time without any further notice. For those of you reading these terms & conditions in our catalog, the best place to see the latest terms and conditions is online at efxproductions.com.

PRIVACY POLICY

Any information collected on this site is used for order information, order status and tracking information only.